October 2013
Clues to Intercultural Effectiveness
Tips, Techniques and Resources 
Never Acceptable, Never Excusable, Never Tolerable!

 

 

 
According to the World Health Organization, violence against women is a worldwide epidemic. Findings from the first extensive research of its kind, published in August 2013 and conducted by the WorldHealth Organization, the London School of Hygiene and Tropical Medicine, and the South African Medical Research Council, show that 35% of women worldwide experience either domestic or sexual violence! Globally, as many as 38% of all murders of women are committed by intimate partners. And this, despite a 1993 United Nations Declaration on the Elimination of Violence Against Women. This unacceptable reality is not limited to any one region of the world, as you can see in the map below.

 

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Developmental Intercultural Competence Using Cultural Detective Online

 

Are you doing your best to develop cross-cultural effectiveness in your organization, and want better results? Quicker results? Longer lasting results? Or, maybe even just results,heightened productivity and satisfaction? Our clients have achieved amazing increases in cross-cultural effectiveness, their people improving two stages on the DMIS (the Developmental Model of Intercultural Sensitivity) in a few months, and customer satisfaction increasing 30% using Cultural Detective developmentally. How did they do that?... 

 

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Don't Hide Behind Intention 

  What do you REALLY intend?

 

We see any situation we're dealing with first from our own perspective. While this is a perfectly natural thing to do, if we don't also think about the situation from other perspectives, we may jump to conclusions that are incorrect.

 

The Cultural Detective Model is a great way to help us interpret and understand different perspectives. Key to using this model is to assume positive intent on the part of all parties involved. This gives us the opportunity to step back from our immediate interpretation of a situation, based only on our own perspective, and consider other ways in which the same situation may be viewed. 

 

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Summary of a Terrific Webinar

 Dr. Carlos Cortés on Multicultural Identity

 

Many of you have probably heard of Young SIETAR, one of the most vibrant groups in our professional association. If not, you should-they are a terrific organization of not necessarily young professional from a variety of disciplines who share an interest in intercultural relations, and use virtual communication to interact with members around the world.

 

Young SIETAR recently offered a webinar with Dr. Carlos Cortés, Professor Emeritus of History at the University of California, Riverside, who is globally esteemed for his work on multiculturalism. He's the general editor of the newly released Multicultural America: A Multimedia Encyclopedia, and the author of many other excellent books. The webinar was moderated by the very capable and personable Melissa Hahn. 

 

Webinar Summary

Has Someone Ever Changed Your Name?

Names Across Cultures (First in a Series of Video Interviews with Authors!)

There are many reasons people change their names: some people have a stage name, pen name, nickname, religious name, or an earned title or name. All too frequently, however, a name is involuntarily changed when someone immigrates, or when a teacher or teammates have trouble pronouncing the person's birth name. 

 

Many of us work with individuals who have been "renamed" by other colleagues, or who have changed their names to make them more palatable and pronounceable in a new location. Other times people adopt a different name due to a change in circumstance, profession, or age. For example, as a kid growing up in a small town, my father was called "Charlie:' however, as a middle-aged adult living in a different town, he became known as "Chuck."

 

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Desarrollando Competencias Interculturales


 

 

La globalización y la tecnología han incrementado el comercio, los negocios internacionales y el número de empresas que se expanden alrededor del mundo, dinámica que ha provocado que sean cada vez más los profesionales y ejecutivos que interactúan con otros países y los equipos de trabajo que se forman con personas de diferentes culturas. 

 

Este creciente contexto multicultural, relativamente nuevo para América Latina gracias al papel protagónico que ha venido jugando en los últimos años a nivel internacional, plantea grandes desafíos tanto para las empresas como para cada uno de los individuos que conforman su fuerza laboral. Cada vez son más las multinacionales y empresas latinoamericanas que deciden trasladar sus operaciones globales o regionales a distintos países latinoamericanos y que requieren que sus equipos colaboren y trabajen efectivamente a nivel global, y sobretodo que sean capaces de aprovechar las oportunidades que ofrece este contexto global y multicultural.

 

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Applying Intercultural Tools to Real Life

 We Have to Teach in Context!

 

A client called us, saying they had hired a young woman with an MS in Intercultural Communication to design courseware for them. The objective of the courseware is to improve participants' job performance, in this case, to make them more effective and efficient at servicing international customers.

 

"We had a lot of hope for intercultural communication training. But we've been doing it for nearly two years now, and we are very disappointed with the results. We have seen no bottom-line impact on performance." 

 

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Language Affects Our Health & Wealth 

 New Study on How the Language We Speak Affects Us

 

On October 1st I read an interesting article in Scientific American, entitled, " How Your Language Affects Your Wealth and Health." Dr. Keith Chen, of Yale Business School, had conducted a study analyzing individual-level data - economic decisions, retirement assets, smoking and exercising habits, and general health in older age - from 76 developed and developing countries. He also analyzed national savings rates, country GDP and GDP growth rates. Premised on the fact that some languages have explicit future markers while others have more ambiguous markers between present and future, Dr. Chen correlated the economic and health data with language structure, with striking results. "Speaking a language that has obligatory future markers, such as English, makes people 30 percent less likely to save money for the future," according to Scientific American

 

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We record the latest news updates, and have archived past issues of this newsletter, on one of our web pages. Past issues include instructions for interesting activities, theoretical discussions about intercultural issues, and links to many intercultural resources. Please take a look and enjoy the resources you find!

 
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Vanessa G. Hernández