Senior Instructional Designer, Major Payroll Services Organization
“Finally, survey results have come in. We have achieved, for the first time in my 5 years of working on the Learning and Development team, a 100% satisfaction rating from our learners.
I have received kudos from my managers and the Vice President of Services for having chosen and successfully delivered the Cultural Detective training. But the kudos should really go to you and your company, Kris. Cultural Detective is a rock solid methodology.
Thanks again for all your help making this training possible. When we take our next step into the global market, we know who we will turn to for training solutions.”
Nadine LeGros, Language & Communication Instructor, The University of Western Ontario
“Using Cultural Detective is a wonderful way to inform ourselves of cultural tendencies and to try to anticipate how our behaviour and messages might be perceived or misperceived by members of other cultures.”
Senior Instructional Designer, Major Payroll Services Organization
“In my search for training that we could purchase and customize to our specific needs, I came across Cultural Detective and discovered that we could, using your materials and methodology, offer our learners much more than the basics. In fact, what I found in Cultural Detective was an approach to cross-cultural communication that would leverage and greatly enhance the communication skills that our team already puts to use every day to achieve shared understanding with our U.S. business-to-business customers.”
Sharon Pitterson-Ogaldez (blog post in response to “Diversity Training Doesn’t Work")
“For a long time I have observed a two-fold paralysis that occurs in diversity training sessions in the US; paralysis from guilt of the dominant groups (race, gender, sexual orientation, religion, etc.) and paralysis from anger within the oppressed groups. This led me to seek another way of helping people learn about their differences and to see the major role culture plays in how we shape and view our world. The Cultural Detective is a very valuable tool for teaching people how to navigate these differences by assuming positive intent.”
Senior Instructional Designer, Major Payroll Services Organization
“First, let me tell you again how excited we all are about how well the training went; my team is thoroughly convinced Cultural Detective is an excellent choice of cross-cultural communication methodology. The training we conducted is already proving to be very effective in helping our Customer Services team to engage with our new Australian customers.”
Cultural Detective Facilitator Certification Attendee
“Cultural Detective is the practical experiential tool that translates theory in to real learning.”
Director, multinational consumer products organization
“The biggest impact was that it sped up my learning curve; it allowed me to become a part of the team more quickly. I was able to have an impact on the business sooner than if I hadn’t done the coaching.”
Diversity & Inclusion Director, tasked with creating Global Inclusion Team
“When a situation occurs, I don’t automatically take it as an attack on me or at a personal level. I realize people are driven by values, which keep me open to dialogue and understanding, minimizing conflict especially at work.”
Senior Instructional Designer, Major Payroll Services Organization
“The other discovery came when I was working with another trainer on my team whose focus was on our new client company’s marketing strategy and how it evolved over many years in Australia. When he shared his extensive research on that strategy, it was immediately clear that the Australian core values I was covering were at the heart of our client’s branding. Based on that finding, we were able to weave our courses together into a powerful and cohesive curriculum.”
Turner White, Executive Professor of Management, Helzberg School of Management
“Cultural Detective is a beautiful illustration of the effect of the quality of cultural response in an executive's decision process. The interactive example was instructive and memorable—not a person in the room hadn't been in situations precisely like those we experienced in the practical exercise. Yet, we had in this case an opportunity to ‘unpack’ the experience and follow its likely conclusion. You fulfilled every expectation that I had for the seminar—my only regret is that we didn't have more time!”
Senior Instructional Designer, Major Payroll Services Organization
“Finally, survey results have come in. We have achieved, for the first time in my 5 years of working on the Learning and Development team, a 100% satisfaction rating from our learners.
I have received kudos from my managers and the Vice President of Services for having chosen and successfully delivered the Cultural Detective training. But the kudos should really go to you and your company, Kris. Cultural Detective is a rock solid methodology.
Thanks again for all your help making this training possible. When we take our next step into the global market, we know who we will turn to for training solutions.”
Nadine LeGros, Language & Communication Instructor, The University of Western Ontario
“Using Cultural Detective is a wonderful way to inform ourselves of cultural tendencies and to try to anticipate how our behaviour and messages might be perceived or misperceived by members of other cultures.”
Senior Instructional Designer, Major Payroll Services Organization
“In my search for training that we could purchase and customize to our specific needs, I came across Cultural Detective and discovered that we could, using your materials and methodology, offer our learners much more than the basics. In fact, what I found in Cultural Detective was an approach to cross-cultural communication that would leverage and greatly enhance the communication skills that our team already puts to use every day to achieve shared understanding with our U.S. business-to-business customers.”
Sharon Pitterson-Ogaldez (blog post in response to “Diversity Training Doesn’t Work")
“For a long time I have observed a two-fold paralysis that occurs in diversity training sessions in the US; paralysis from guilt of the dominant groups (race, gender, sexual orientation, religion, etc.) and paralysis from anger within the oppressed groups. This led me to seek another way of helping people learn about their differences and to see the major role culture plays in how we shape and view our world. The Cultural Detective is a very valuable tool for teaching people how to navigate these differences by assuming positive intent.”
Senior Instructional Designer, Major Payroll Services Organization
“First, let me tell you again how excited we all are about how well the training went; my team is thoroughly convinced Cultural Detective is an excellent choice of cross-cultural communication methodology. The training we conducted is already proving to be very effective in helping our Customer Services team to engage with our new Australian customers.”
Cultural Detective Facilitator Certification Attendee
“Cultural Detective is the practical experiential tool that translates theory in to real learning.”
Director, multinational consumer products organization
“The biggest impact was that it sped up my learning curve; it allowed me to become a part of the team more quickly. I was able to have an impact on the business sooner than if I hadn’t done the coaching.”
Diversity & Inclusion Director, tasked with creating Global Inclusion Team
“When a situation occurs, I don’t automatically take it as an attack on me or at a personal level. I realize people are driven by values, which keep me open to dialogue and understanding, minimizing conflict especially at work.”
Senior Instructional Designer, Major Payroll Services Organization
“The other discovery came when I was working with another trainer on my team whose focus was on our new client company’s marketing strategy and how it evolved over many years in Australia. When he shared his extensive research on that strategy, it was immediately clear that the Australian core values I was covering were at the heart of our client’s branding. Based on that finding, we were able to weave our courses together into a powerful and cohesive curriculum.”
Turner White, Executive Professor of Management, Helzberg School of Management
“Cultural Detective is a beautiful illustration of the effect of the quality of cultural response in an executive's decision process. The interactive example was instructive and memorable—not a person in the room hadn't been in situations precisely like those we experienced in the practical exercise. Yet, we had in this case an opportunity to ‘unpack’ the experience and follow its likely conclusion. You fulfilled every expectation that I had for the seminar—my only regret is that we didn't have more time!”