Customers have been asking us for a video to help them explain the Cultural Detective method to their employees, and thus more effectively roll it out and make best use of it in their organizations. Take a peek and let us know what you think! Above is a 4 minute complete version, but we also have shorter, less explanatory versions available.

A site license client and computer software industry giant credits Cultural Detective for a 30% improvement in customer satisfaction on their international support calls.

The organization holds a site license for 36 Cultural Detective packages, has conducted in-house facilitator certifications, uses Cultural Detective as a basis for coaching their system engineers and for training incoming and newly promoted customer support staff.

Talk about getting the most out of their investment! Higher customer retention, up-selling, referrals; increased revenue for a low up-front investment. Plus employees feel empowered instead of frustrated! What would a 30% increase in customer satisfaction mean to your organization? Find out by running a pilot; download a package to get started now.
 

"My wife is from Colombia and I am from Sweden (half Greek). We have lived together in Russia, Venezuela, Florida (USA) and now Sweden. Our two sons were born in Miami and are thus Americans, Colombians, Swedes and Greeks from a cultural perspective."

 

"I was born in Lebanon, and I have also lived in Cyprus, France, Togo and now Canada. Most of my family is in Lebanon, but some are in France, the US and Canada. I speak French, English, Arabic and Spanish. My wife was born in Chile, of Spanish parents. Most of her family is in Spain. Her brother is in the US, married with an American. My wife speaks French, English, Spanish and Italian. Our kids are born in Canada. At almost 5 and 3, they both are fluent in French and Spanish and we have recently started to introduce English. I travel all over the world for work and I love being confronted to different cultures. I feel very comfortable with most of them and I think it comes from a simple sense of observation and willingness to leave my familiar points of reference at home in order to better interact with people while traveling and better absorb their way of doing things."

 

"I was born in Russia, where I permanently lived for 11 years. Then I started to travel with my swimming team, finally ending up in Japan, where I got enrolled in high school. Hold a bachelor from Russia and MBA from Thailand. Lately I have been living and working in different countries in South East Asia. I am deeply influenced by an Asian lifestyle and can truly say that my experience made me open minded, tolerant and exposed to the world. I have not got a family yet, but I can imagine how exciting, though hard, it is to raise kids to be multilingual and multicultural. Yet I believe these are the children of the future. In time, the whole generation will be like them (for the good)."  

 

Any of this sound familiar? Sound like your employees, managers, friends and neighbors? The above were some of the responses to an article that Kris Bibler recently wrote about Blended Culture values.