LICENSING/PURCHASE

  1. What is the difference between purchasing a subscription to Cultural Detective Online and licensing a Cultural Detective PDF package?
  2. What am I buying when I purchase a Cultural Detective Package?
  3. I see Values Lenses available on the purchase page. What do I get if I purchase these?
  4. How long do I have to use my licenses?
  5. How do I complete a purchase on your site?
  6. We are exempt from sales tax, can you accommodate this?
  7. What is a Site License and when is it the best approach?

SERIES CONTENT

  1. What’s the difference between a “culture–specific package” and a “topic-specific package”?
  2. What’s the difference between a Challenge Lens and a Values Lens?

UNDERLYING THEORY

  1. What’s the difference between culture-general and culture-specific knowledge and skill?
  2. What is some of the key theory underlying the Cultural Detective?

What is the difference between purchasing a subscription to Cultural Detective Online and licensing a Cultural Detective PDF package?

A subscription to CD Online includes access to all the content included in the system; a license to a CD package includes access only to that package. CD Online is thus a much better value.

In order to keep the subscription price of CD Online so low, we do not allow printing of the content contained in the system. However, users can print, save and share any content that they upload: user-created Critical Incidents, debriefs and personal notes, for example. If you wish to have printed handouts for your learners, you will want to license a PDF package.

What am I buying when I purchase a Cultural Detective Package?

To be clear, you are not “buying” a Package. Cultural Detective Packages are provided in Digital Rights Management protected, printable PDF form via a purchased LICENSE for use. You must purchase a license for each person who will be exposed to the materials.

The minimum purchase requirement for full packages is one set—which is five licenses. One set of five package licenses is US$125 ($25 per user). We offer quantity discounts; your price drops to $15 per user when purchasing six or more sets.

We call them Packages for a reason. A Cultural Detective Package includes three separate documents:

  1. A Series Guide, with complete instructions on how to facilitate a Cultural Detective learning event, including definitions of culture, intercultural communication, and intercultural competence.
  2. The specific package’s Participant Materials, a portion of which you will print for your participants. These materials usually include an introduction to the culture or topic, a Values or Challenges Lens, explanations of the values or challenges and their possible negative perceptions, proverbs or sayings that illustrate the values, a minimum of five critical incidents, a list of best practices for bridging cultures, and a bibliography.
  3. The specific package’s Facilitator Manual, which includes a sample story to introduce the Cultural Detective Method, examples of the values (or challenges) and their negative perceptions in action, sample debriefs of the critical incidents, and a list of music that you might play during a learning event.

All of these materials are sent to you via email within two working days Mexico time. To open and use the materials, you will need to have a live Internet connection and Adobe Reader or Adobe Acrobat. Alternative PDF readers will not work with these Digital Rights Management protected files.

I see Values Lenses available on the purchase page. What do I get if I purchase these?

We make Values Lenses available for license under very limited circumstances. A license purchaser must either have a valid organizational site license or have a valid license for a Package in our series. If someone attempts to purchase a Values Lens license and does not qualify as noted above, the order will not be fulfilled and the purchase amount will be refunded. We license Values Lenses this way for those who work with diverse teams or communities, and wish to use one core package and supplement it with a selection of Lenses.

To be clear, Cultural Detective Value Lenses are not “purchased,” but rather, are provided in Digital Rights Management protected, printable PDF form via a license for use. You must purchase a license for each person who will be exposed to the materials. The minimum purchase requirement for Values Lenses is one set, which is ten licenses. One set of ten Values Lens licenses is US$49.95 ($4.99 per user).

The materials sent with a Values Lens license purchase are:

  1. Values Lens Guide that explains to the facilitator how to use Values Lenses in a training environment.
  2. The one-page Values Lens graphic for the specific culture.

Unlike our Packages, the Values Lens graphic does not contain an introduction to the culture, detailed explanations or examples of the core values, proverbs illustrating the values, bibliography, musical suggestions, or Critical Incidents. It is simply a one-page graphic.

How long do I have to use my licenses?

You have thirty days to use your licenses. We recommend you plan accordingly. Unused licenses may not be “banked” for future use.

How do I complete a purchase on your site?

When you place an item into your shopping cart, you will be asked to click to approve our simple license agreement. After that, the shopping cart will appear. On the shopping cart page, you can adjust the quantity of your purchases and any volume discount will be automatically applied. You will see various payment options to choose from.

Once you have completed your purchase, a confirmation email/receipt will be sent to you. Shortly thereafter, any PDF materials will be sent to the same email address you used during purchase. Any other items purchased will be shipped out within one business day using the method specified during purchase.

We are exempt from sales tax, can you accommodate this?

Yes, we can accommodate this post-purchase. You will need to complete the purchase, including sales tax, and then send us an email with a copy of your sales tax exemption or a link to find it online. Once received, a credit for the sales tax will be processed and the credit should appear on your credit card within five business days. Emails can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

What is a Site License and when is it the best approach?

A Site License gives an organization the right to use Cultural Detective materials with its employees or members for the term of the contract period (usually one, two or three years).

If you are using a specific Cultural Detective package with over 200 users, a Site License is often more economical.

What’s the difference between a “culture-specific package” and a “topic-specific package”?

The majority of our packages focus on particular cultures, for example, Cultural Detective Singapore or Cultural Detective Islam. Each “culture-specific” package investigates the cultural values and behaviors of a culture (Singapore or Islam, or sometimes multiple cultures, as with CD LGBT or CD Men and Women), how the values of this culture influence behavior within the culture, and how these same values and behaviors can be misunderstood and negatively perceived by those not from the culture.

Remember that we define “culture” very broadly. For example, you get those “young kids” working with the “old timers” and what do you have? Cultures in collision! Fear not—Cultural Detective Generational Harmony provides clues to make your management style more effective, or to enhance work or personal relationships between and among these very different cultures.

Often we are in a situation where there are multiple people, from multiple cultures, with multiple functions, in multiple time zones. So many cultures, so many different styles, yet one goal—to work or communicate better together.

Therefore, a few of our packages investigate “topics” that may cause friction, or situations that can easily lead to misunderstanding.

How about that team that just isn’t coming together as you wished? Perhaps the topic-specific package, Cultural Detective Global Teamwork, would give you a clue. Combining theory and practical advice for all involved, the Cultural Detective Method is used to analyze and help facilitate the smooth functioning of a team, no matter where members are located.

Or maybe you are about to come back to your passport country after a multiple-year professional assignment overseas. What challenges will you face? What should you expect? Cultural Detective The Return provides ideas to understand and smooth your transition “home.”

Don’t forget that using culture-specific and topic-specific packages in conjunction with each other may provide additional insight. For example, what might be some of the challenges upon your return, and how might your family’s values and expectations influence your response? Check out the Challenge Lens in CD The Return, and use the Values Lens from your home culture or from CD Self Discovery to guide some advanced planning and thought.

Maybe you have become used to living away from your family, and that may not be the expectation upon your return. Look at your host country’s Values Lens and the Values Lens from your home country. How might differences in values and expected behavior change the way you act when you get home?

What’s the difference between a Challenge Lens and a Values Lens?

Cultural values give guidelines as to what is considered right or wrong, good or bad, within a culture. A Cultural Detective Value Lens investigates the five-to-seven core values that the authors have chosen to highlight for a particular culture. Not only are these values important within the culture, but they may also prove problematic to those from outside the culture.

Some of our topic-specific packages look at what’s involved in reaching a goal, such as working together as a team to complete a project, or successfully transitioning back into your organization after a stint overseas. In these cases, authors create a Challenge Lens that focuses on the various obstacles involved in accomplishing the task at hand, whether it is managing a global team or readjusting to returning home.

The Cultural Detective Method works equally as well with Challenge Lenses as with Values Lenses. How do my values influence my behavior in the situation, or how does my view of the challenge involved influence my behavior? Why? Looking at the underlying motivations of those involved can help to facilitate effective intercultural communication and understanding.

What’s the difference between culture-general and culture-specific knowledge and skill?

The term “culture general” can be used in a couple of ways. Sometimes it is used to refer to categories of behavior that can be found in any culture such as values, communication style, nonverbal behavior, and attitude toward time.

It also refers to an approach to intercultural communication learning in which these universal aspects of a culture are used as a framework for understanding and applying intercultural communication theory, or as a guide to the nuances of an individual culture.

Culture-general knowledge is vital to understanding that people from different cultural backgrounds may perceive the same thing, yet interpret or understand it quite differently.

“Culture specific” refers to information that is relevant to one particular culture, for example, the intricacies of proper gift-giving in Japan. Not very useful in the USA—but very useful if you are going to meet your new host family in Osaka.

At Culture Detective, we know that having both culture-general and culture-specific knowledge and skills are critical.

Intercultural competence requires culture-general knowledge to inform interactions with those who are culturally different. The skills of recognizing, respecting, and understanding a different perspective from the other’s point of view is the key to successful communication across cultures.

And it doesn’t hurt to have a bit of culture-specific knowledge when you know in advance you may encounter culture differences. If a hesitant, slow, thoughtful answer will inspire more trust and confidence than a quick, enthusiastic response, it is advantageous to know how to adapt my communication style to best communicate my intention, for example.

The Cultural Method is based on the culture-general idea that values underlie behavior, and if we understand the influence of culture-specific values on culture-specific behaviors, we are more likely to better understand the other.

Simple, right?

Upcoming Webinars

  • Cross-Cultural Effectiveness: Cultural Detective Online Demonstration

    When:Tuesday, February 6, 2018 from 3:00 PM to 4:30 PM (PST)Hosted By:Cultural Detective Online EventsJoin us in events to build cross-cultural respect, understanding and collaboration for innovation, equity, justice and sustainability in this world of ours! Thank you/gracias/どうもありがとう!Register for this event[…]

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  • Cross-Cultural Effectiveness: Cultural Detective Online Demonstration

    When:Tuesday, January 9, 2018 from 9:00 AM to 10:30 AM (PST)Hosted By:Cultural Detective Online EventsJoin us in events to build cross-cultural respect, understanding and collaboration for innovation, equity, justice and sustainability in this world of ours! Thank you/gracias/どうもありがとう!Register for this event[…]

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  • Building Intercultural Competence in an Organization Using Cultural Detective

    When:Thursday, February 22, 2018 from 3:00 PM to 4:00 PM Hosted By:Cultural Detective Online EventsJoin us in events to build cross-cultural respect, understanding and collaboration for innovation, equity, justice and sustainability in this world of ours! Thank you/gracias/どうもありがとう!Register for this event[…]

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  • Cultural Self Discovery in Cultural Detective Online

    When:Thursday, January 25, 2018 from 3:00 PM to 4:30 PM Hosted By:Cultural Detective Online EventsJoin us in events to build cross-cultural respect, understanding and collaboration for innovation, equity, justice and sustainability in this world of ours! Thank you/gracias/どうもありがとう!Register for this event[…]

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