Dealing with US Americans is one of the world's greatest challenges. A country rich in resources, ideas and diversity, the USA provides some of the most daunting challenges in the world today in the area of politics, finance, business, technology, human rights and ecology. Cultural Detective USA provides you with an understanding of some of the key values and the behavioral tools to influence those coming from the US culture and those found in its pluralistic populations. While all Cultural Detective packages are regularly updated, the second edition of CD USA includes a new cover, Values Lens, and fully updated and revised content.
Cultural Detective USA contains the following stories and critical incidents:
- Change Order Specifications:
A Chinese customer is disappointed with its US vendor.
- Customer Solutions:
A Saudi government ministry official seeks services from a high-tech firm in Silicon Valley.
- Informal Barbecue:
Taiwanese visitors are invited to a barbecue at an upper level manager's home.
- Pay for Performance:
A Japanese executive is puzzled by his US subordinate's behavior.
- Response Time:
A Croatian petroleum mechanical services manager reports to a US American operations manager.
- Finalizing a Contract:
US Americans and Brazilians participate in a negotiation in the telecommunications industry.
- Performance Evaluation, The:
A Spanish professional in New York City on a three-year assignment receives her first performance review.
Extra! Cultural Detective USA includes an extensive listing of proverbs and sayings that illustrate the values, and notes on facilitating negative perceptions.