• A simple and powerful process
  • Experiential learning through critical incidents
  • Reliable, repeatable, and structured process
  • Quickly develop applicable skills

Latino / Hispanic

The Latino/Hispanic community consists of a vibrant, heterogeneous and multiracial group of people residing in the United States with cultural, historical, and ethnic roots in countries of Latin America. Latinos/Hispanics (the two most commonly accepted terms) are the fastest-growing ethnic minority group in the United States. They also became the largest ethnic minority group in the United States ten years earlier than predicted and are projected to comprise 30% of the nation's population by 2050. Undoubtedly, understanding the cultural nuances of such a large and varied population will only enhance effectiveness in the workplace by increasing cross-cultural competence and assisting in forming high-performance teams.

The Cultural Detective Latino/Hispanic provides insight into the values and beliefs of this diverse, dynamic, and complex US ethnic group and tools to successfully navigate the many cultural differences that often arise during interactions between Latinos/Hispanics and individuals from other cultural or ethnic groups.

Cultural Detective Latino / Hispanic contains the following stories and critical incidents:

  • Too Much Noise!:

    Damaris Fernández, a Venezuelan expat and university counselor, is surprised to find her colleagues are upset with her.

  • Owning Your Career:

    Andrea Matos, a Chilean expat, does not understand why she continues to be passed over for promotion.

  • What’s the Emergency?:

    Puerto Rican Francisco Olivencia leaves an important meeting to tend to his daughter’s injured arm.

  • None of your Business!:

    Esther, a second-generation Latina, is surprised when Sharon, an African American woman, reacts sharply to her question.

  • Disorder in the Emergency Room:

    Paula Ramirez and her 14-year-old daughter, Carolina, a first-generation Mexican American, encounter a difficult situation in the hospital emergency room.

  • Location, Location, Location…:

    Diego José, a third-generation Latino/Hispanic, faces a difficult decision when offered an opportunity to head the sales and marketing team in Guadalajara, Mexico.

Cultural Detective Latino/Hispanic was authored by Brenda Machado-Koller and Dianne Hofner Saphiere.